We want you to be confident in any purchase associated with The Hub. This Refund Policy explains eligibility, timelines, and how to request a return or refund.

1. What this policy covers

  • Digital content/services: downloads, guides, or access to digital resources if/when offered.
  • Physical items: merchandise or printed materials, if available.

2. Cooling‑off period (EU/EEA consumers)

For eligible distance purchases, you may have a 14‑day right to withdraw without giving any reason. Exceptions apply (see Section 5).

3. Returns and condition

  • Physical items: return in original condition with all packaging and tags. We may refuse returns that are used, damaged, or missing parts.
  • Return window: request a return within 14 days of delivery (or longer if required by your local law).
  • Proof of purchase: order number and purchase email are required.

4. Digital items and access

  • If you expressly consent to immediate access and acknowledge the withdrawal right is lost, refunds may not be available after access is granted.
  • Where legally required and access has not begun, you may request a refund within 14 days.

5. Non‑returnable/Non‑refundable items

  • Gift cards or promotional vouchers.
  • Downloaded or fully accessed digital products after delivery/activation with prior consent.
  • Customized or personalized items made to your specifications (unless defective).
  • Items not suitable for return for health/safety reasons once unsealed.

6. Return shipping

  • Unless the item is defective or we shipped the wrong item, you are responsible for return shipping costs.
  • Use a trackable service; we are not responsible for returns lost in transit.

7. Inspection and approval

Once we receive your return, we will inspect it and notify you of approval or rejection. If approved, refunds are processed to the original payment method.

8. Refund timeline

Banks and payment providers may take up to 5–10 business days to post the refund after we process it. Processing typically occurs within 5 business days of receiving your return or approving your request for digital items.

9. Exchanges

Where stock allows, we can exchange defective or incorrect items for the same item. If unavailable, we will issue a refund.

10. Defects and incorrect items

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order details. We will arrange a replacement or refund, including return shipping where applicable.

11. Chargebacks

Please contact us first to resolve any issue. Initiating a chargeback without contacting us may delay resolution. We will provide documentation to your payment provider as needed.

12. How to start a return or refund

Step 1: Email [email protected] with subject “Refund Request” and include:

  • Order number and purchase email
  • Item(s) and reason for refund
  • Photos (if damaged/defective)

Step 2: We’ll confirm eligibility and provide return instructions (if applicable).

Step 3: Ship the item (if required). Keep the receipt and tracking.

Step 4: We’ll process the refund or exchange after inspection/verification.

13. Local consumer rights

This Policy does not limit statutory rights available to you under applicable consumer protection laws in your country or state of residence.

14. Contact

Questions about returns or refunds? Email [email protected] or call +50275198713.